SAP Customer Experience: boost your customer engagement

SAP Customer Experience is a set of solutions that drive sales, marketing, commerce, and revenue.

Its goal : to provide a consistent and personalized customer experience by drawing on relevant data to design fruitful interactions.

SAP Sales Cloud logo

Make the data available to sales team, all in one place and accessible anytime, anywhere, to help them make every interaction a positive experience.
Easily configure complex products online, automate pricing and discounts, and negotiate contracts in real time.
Sell more using territory planning and automatic commission calculation.
Monetize and transform the process from quote to payment, and go beyond its limits to adapt to the changing needs of your customers.
Make fast, reliable and relevant decisions at every stage of the sales cycle.

SAP Service Cloud logo

Give agents and technicians the visibility they need to increase problem resolution.
Create a unified view of customers to better serve them, based on service history and interactions with other departments.
Diagnose problems to reduce downtime and optimize end-to-end service execution.
Gain instant access to useful information, wherever the data is stored, with cloud-based customer service software.

SAP Marketing Cloud

Create a relationship of trust with your customers by managing permissions and consent.
Create comprehensive customer profiles using data from all departments in your organization and from third-party sources.
Use machine learning and artificial intelligence to gain visibility into customer behaviors and wishes.
Find the best audience for your campaigns and make sure they get the message at the right time.
Provide customers with individualized experiences throughout their journey.
Discover and define microsegments using powerful and intuitive segmentation features.
Design and run cross-channel campaigns to drive customer engagement and conversions.

SAP Customer Experience