ERP Integration

SAP Customer Experience

SAP Customer Experience: boost your customer engagement

SAP Customer Experience is a set of solutions that drive sales, marketing, commerce, and revenue.

Its goal : to provide a consistent and personalized customer experience by drawing on relevant data to design fruitful interactions.

SAP Customer Experience

 

The SAP Customer Experience portfolio integrated by CEREALOG :

SAP Sales Cloud logo

SAP Sales Cloud : Improve business results with better sales experiences.

  • Make the data available to sales team, all in one place and accessible anytime, anywhere, to help them make every interaction a positive experience.

 

  • Easily configure complex products online, automate pricing and discounts, and negotiate contracts in real time.

 

  • Sell more using territory planning and automatic commission calculation.

 

  • Monetize and transform the process from quote to payment, and go beyond its limits to adapt to the changing needs of your customers.

 

  • Make fast, reliable and relevant decisions at every stage of the sales cycle.

SAP Service Cloud logo

SAP Service Cloud : Orchestrate service experiences to support your customers throughout their journey.

  • Give agents and technicians the visibility they need to increase problem resolution.

 

  • Create a unified view of customers to better serve them, based on service history and interactions with other departments.

 

  • Diagnose problems to reduce downtime and optimize end-to-end service execution.

 

  • Gain instant access to useful information, wherever the data is stored, with cloud-based customer service software.

SAP Marketing Cloud

With SAP Marketing Cloud : Activate customer data and offer fast and intelligent communication.

  • Create a relationship of trust with your customers by managing permissions and consent.

 

  • Create comprehensive customer profiles using data from all departments in your organization and from third-party sources.

 

  • Use machine learning and artificial intelligence to gain visibility into customer behaviors and wishes.

 

  • Find the best audience for your campaigns and make sure they get the message at the right time.

 

  • Provide customers with individualized experiences throughout their journey.

 

  • Discover and define microsegments using powerful and intuitive segmentation features.

 

  • Design and run cross-channel campaigns to drive customer engagement and conversions.